I can't open a very important file any more - the app keeps crashing when I try to open it. This is insanely important for me, and now I can't access the work that I have done in the past week. If you cannot fix this, is there at least a way to recover what I have written, i.e. get the latest version of it?
I have been happy to put up with the app crashing so often when I'm working with it, because I like it in general, but this is unacceptable: I need to be able to rely on this!
Please look at this as soon as possible - I am working towards a deadline.
I have also sent you an email with the error report and the file in question.