What to do if I made a purchase but never received my license code?

If you have made a purchase but never received your license code, most likely the email with the license code either has got stuck in spam, or more likely, there was a typo in the email address you entered when making the purchase.

The fastest way to recover your license code is emailing help+manuscripts@paddle.com (the purchasing support for our payment and licensing provider Paddle) from the email address you'd like associated with your purchase, forwarding either the PayPal payment receipt for your purchase, or the last four digits of the card you used when making the purchase.

Thank you for supporting our work with your purchase!

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Thomson Reuters endnote Support

New Update: 26.2.2017

STILL NOT WORKING (wrong capitalization of imported endnote records)

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"Image cannot currently be displayed" in Word/HTML export

Hi there,

In both of the latest betas, 1.2.3 and 1.2.6, exporting my document with 2x2 figure panels to Word results in missing images. The same is true of an HTML export.

The reason for this, at least for the HTML exports, is that the image file is wrongly named, with an extra underscore before the first digit. For example, the link in the HTML page is for file:///Users/Folder/Figure_1_1.png, but the actual file location is file:///Users/Folder/Figure1_1.png.

Please could we have a fix?

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