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    Yang Ni

    Dear Manuscript Support Team and Matias,

    I received the license key today. Now everything is fine!

    Thank you again for your time and efforts!!

    posted in Comments & Feedback read more
  • Y
    Yang Ni

    Hi Manuscript Support Team and Matias,

    Really sorry about my complaining that I posted just a few minutes ago.

    I checked my email box and find your reply from yesterday. I ignored your kind assistance:(

    However, the email that I received requires me to pay again (or finish that purchase). I don't understand it because this Monday I paid successfully.

    Could you check it again and send me the license key?

    Thank you very much!

    posted in Comments & Feedback read more